Elite Coin Group’s Market Loss Policy (Ask To Ask Policy)
Once we issue a confirmation number, we lock in your price. We also allocate inventory to your order at that time. Consequently, you cannot cancel the transaction. You can only offset it at our current ask price. Additionally, our market loss policy applies to all bullion refunds.
This policy covers all products on our website. However, it mainly affects bullion metals. These products are more volatile than Investment Grade or numismatic coins. Therefore, you may cancel without fees if we have not experienced a loss.
You are responsible for any price deficit if you cancel or return items. As a result, we will charge you this amount plus a $35.00 cancellation fee. Moreover, Elite Coin Group keeps any market gains from cancellations or returns.
Similarly, once we issue a confirmation number, we lock in your selling price. We may also place your confirmed sale in the open market. You cannot cancel the transaction. You can only offset it at our current buy price.
You are responsible for any price deficit if we do not receive your items. In this case, we will charge you the difference plus a $35.00 (USD) cancellation fee. Again, Elite Coin Group keeps any market gains from cancellations.
Elite Coin Group reserves the right to refuse orders in certain situations. These include computer problems, pricing errors, or incorrect item descriptions. We may also refuse orders due to sudden precious metal market movements. Furthermore, we may refuse or cancel questionable orders. This includes orders that pose significant risk or potentially violate U.S. Anti-Money Laundering Laws.
Importantly, we may automatically cancel your order without payment within three business days. Once you place an order, you enter a binding financial agreement. This applies whether you order through our website or by telephone.
If you have questions about this policy, please email us at info@elitecoingroup.com. You can also call us at 888-369-2950.
